Bank of America Financial Center

Reviews

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  3/9/18- I had a horrible experience with a teller and the bank supervisor. Both were extremely condescending and the entire matter was excessive. My transaction was for a “bank check” and I was refused because my signature didn’t match from the signature I signed when I opened the account- 15 yrs ago. I was asked the same questions repeatedly, required to open the app on my phone to verify recent purchases, all this while he had my drivers license and my actual physical presence as proof. Not once did he ask me security questions. I called customer service to confirm if I’ve ever had any flags or fraud activity that would’ve prompted the behavior of the supervisor because I’ve NEVER been interrogated over my identity at a bank branch. I was told by the rep I definitely needed to report the incident. I filed a big complaint! The whole situation was ridiculous. If I didn’t have such a good relationship with boa, I would’ve left the bank based on that experience alone.
  By Jana C, January 24, 2018

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